Privacy Policy

This website (“readyfortennis.com.au”) is owned and operated by Ready For Tennis Pty Ltd (ABN 17 120 502 316) and will be referred to in this Privacy Policy as “we”, “our” and “us”. By using this website, you agree to the terms of this Website Privacy Policy (“the Website”), which outlines how personal information collected through this website will be handled.

We reserve the right to modify or update portions of this Privacy Policy at any time. Your continued use of the Website following any changes indicates your acceptance of those changes. This Privacy Policy is additional to any other terms and conditions that apply to the Website or our coaching services.

We recognise the importance of protecting the privacy of information collected about visitors, customers, players and families, particularly information that can identify an individual (“personal information”). This Privacy Policy governs how your personal information is collected, stored, used and disclosed through the Website.

We encourage you to review this Policy periodically.

1. Personal Information

Personal information is only collected when knowingly and voluntarily provided. This may occur when you:
Submit a contact form

• Register for a program or holiday camp
• Book a private lesson or trial session
• Subscribe to newsletters
• Complete medical, emergency or student information forms
• Communicate with us directly

Personal information collected may include:
Name, phone number, email address, residential address, emergency contacts, player age, photos, booking information, payment/scheduling details and other information relevant to coaching programs.

We aim to ensure your personal information is handled in accordance with applicable Australian privacy laws.

2. Use of Information

Personal information submitted to the Website is used only for the purpose for which it was provided or for related secondary purposes, including:

• Booking and managing coaching sessions
• Communicating program updates or schedule changes
• Responding to enquiries
• Providing safety, emergency or medical information to coaches
• Sending newsletters, announcements or marketing material
• Improving our services and experience

Copies of correspondence that contains personal information may be retained for record-keeping and backup purposes.
By submitting your personal information, you consent to being contacted for coaching, program updates, marketing and communication purposes.

3. Information for Registered Users or Bookings

When registering for a coaching program or completing a booking, additional personal information may be required such as:
Student details (age, skill level)

• Parent/guardian details
• Payment details (processed securely)
• Preferences regarding communications

Registration is optional, but certain website features (such as booking lessons or joining a program) may be unavailable without completing the required information.

4. Credit Card Details

Credit card or payment details are stored only for the purpose of processing payments for Ready for Tennis services.
We do not store full credit card details on our servers. Payment processing may be handled by secure third-party providers.

5. Disclosure of Personal Information

We may disclose personal information in the following situations:
Where disclosure is required to fulfil the service requested (e.g., sharing necessary player details with coaching staff).

• Where you have consented.
• Where disclosure is required to identify, investigate or act on unlawful behaviour, property damage or misconduct involving Ready for Tennis services.
• Where disclosure is required by law.
• To third-party service providers who assist in delivering our programs or managing our Website (e.g., booking platforms, email systems, payment processors).

We may transmit data across jurisdictions if required for website hosting or service interoperability.

We do not sell or rent personal information to third parties.

6. Security

We take reasonable steps to protect the security, integrity and privacy of personal information submitted to our Website.
However, no online transmission is completely secure.

We strive to:

• Protect personal information through secure servers and password protection
• Limit access to authorised staff and service providers
• Review our security procedures regularly

We cannot accept responsibility for unauthorised access that is beyond our control.
Employees and contractors are required to maintain confidentiality.

7. Collecting Information from Website Users

IP Addresses
Our servers collect IP addresses for diagnosing issues, system maintenance and analysing usage patterns. This information is not linked to personally identifiable data.

Cookies & Applets
We use cookies to enhance user experience and recognise returning visitors. Cookies may store session IDs and help us analyse site usage. These do not personally identify users.

You may disable cookies in your browser settings, though some website features may not function correctly.

8. Access to Information

We take reasonable steps to ensure personal information we hold is accurate and up to date. You may request access to, or correction of, your personal information at any time by contacting us.

Coaches and staff are required to respect the confidentiality and privacy of all personal information.

9. Links to Other Websites

Our Website may contain links to external sites. These sites are not under our control, and we cannot accept responsibility for their behaviour, policies or content.
Before providing personal information to any third-party site, we recommend reviewing its privacy policy.

10. Problems or Questions

We take privacy concerns seriously. If you have any questions, concerns or complaints regarding this Privacy Policy or how your information is handled, please contact us.

For more information on privacy laws in Australia, visit:
Office of the Australian Information Commissioner – http://www.oaic.gov.au